If you Need to Cancel
You might need to cancel your mediation appointment for any reason at all. We do quite understand that problems arise both in business and in our private lives.
We have considered our cancellation terms extremely carefully. Below is set out a clean extract from the mediation agreement which provides the information you will want.
We do hope you will understand that cancellation is never convenient for us. The nearer you are to the date of the mediation agreement, the more difficult it is for the Mediator to find other work to replace the loss of income from the cancellation.
You will notice that the loss is very small indeed if you simply cancel and re-book.
If you have any question, of course please contact the Mediator direct on (07907) 964565. Now here is the text:
1 Cancellation by a consumer
Note, not forming part of the agreement
This applies to every Party/Participant who is undertaking this mediation in their own personal interest and not as a representative of some organisation.
As you are probably aware, if you buy as a consumer you have “protection” as set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”).
The Regulations give you a right to cancel your instruction to the Mediator within 14 days.
We start work immediately that we receive your instruction, so, sadly, we cannot accept your instructions if you fail to tell us that you want to give up your 14 day cooling off period.
We deal with this difficulty as follows: in the automatic email message we send to you when you pay for our service, we provide the form of cancellation you would need (to comply with our legal obligation) and at the same time ask you for confirmation that you want us to start immediately. Now here are the words required by the Law.
Notice to consumers
1.1. If you buy as a consumer you have 14 days from the date this contract becomes effective, in which to cancel it. If you do, all money paid will be returned to you immediately and you will be under no further obligation.
1.2. To exercise the right to cancel, you must tell the Mediator of your decision clearly. We shall shortly send you an example of the form you may use. You do not have to use it.
1.3. If you decide not to cancel your instruction to us, please confirm that when we write to you so that we know we may start work for you immediately.
1.4. If you have made any payment to us, and then decide to cancel the contract, we will reimburse your payment in full without delay, in the same way that you paid us.
1.5. The Regulations give you no special right to cancel after the expiry of the 14 day period. Your common law rights and other statutory rights are not reduced or otherwise affected.
The following provisions apply, whether or not you are a consumer.
2.1. Either Party may cancel this contract by written notice of cancellation at any time.
2.2. If a Party cancels more than seven days before the date fixed for the mediation, the Mediator will refund 100% of the fee after deduction of an administration fee of £250 together with other non-refundable expenses he has incurred, for example on travel and accommodation and the cost of the venue, if paid by the Mediator.
2.3. If a Party cancels seven or fewer days before the date fixed for the mediation, the Mediator will refund 60% of the fee after deduction of administration fee and expenses, as above.
2.4. If two (or more) consecutive days have been booked for a continuing mediation meeting with the prior approval of the Mediator, and the dispute is settled on the first day, the Mediator will refund 100% of the fee for the second day, after deduction only of non-refundable expenses.
2.5. If the Participants request the Mediator to spend further time working on the mediation after the expiry of the time allocated to a mediation meeting, whether on the same day or at a later date and whether or not by way of an adjourned meeting, that additional time shall be charged to the parties at the same average hourly rate as the fee charged for the original mediation.
2.6. The Mediator will invoice each Party for their equal share of the cancellation charges, which, if not already paid, shall be payable within seven days of the date of the invoice.